3CX

Call, Connect, Chat. With 3CX You Stay In Control

Stay connected through voice, video and live chat with one flexible communications solution. 3CX offers unlimited extensions and prices up to 80% less than the competition. Get the perfect solution that’s tailored to your business AND reduce overheads.

Flexible Deployment

On-premise, hosted or in YOUR cloud. You decide.

Apps for remote working

iOS & Android apps and web-based softphone included in all licenses.

Conference without limits

Integrated WebRTC video conferencing included in all licenses.

Sync your CRM

Integrate with Office 365, Salesforce and more.

Raise customer satisfaction

Click2Talk and live chat services at no additional cost!

Boost productivity

Simplify daily tasks with status, chat and call reporting.

Slash Costs

By using 3CX, your ongoing telco cost savings will be reduced significantly and so will the cost of buying, expanding and maintaining your PBX.

  • Decrease your Phone Bill by up to 80%
  • Licensing based on number of simultaneous calls and not extensions
  • Avoid per extension licensing and pay per PBX instead
  • Make free inter-office calls and branch calls
  • Use prominent SIP trunks to reduce outbound call charges
  • Reduce travel expenses with integrated web conferencing
  • Eliminate 800 number phone bills with WebRTC integration
  • Use International DIDs & IP Telephony so customers can call in at competitive rates

 

Apps & Features

With 3CX, you can take your extension wherever you go. With apps for Android and iOS, softphone for Windows, WebRTC softphone and clientless web conferencing, you are guaranteed to be kept in the loop, always and everywhere. Customers can instantly reach you directly from your website with the 3CX Live Chat & Talk plugin.

Download 3CX apps on your Android / iOS Device

  • Use your extension from anywhere
  • Benefit from free VoIP calls with your smartphone
  • Save battery life with “PUSH” notifications
  • Connect all apps simultaneously via SIP Forking
  • Enjoy the most progressive Android & iOS VoIP apps in the UC market
  • Benefit from integrated features such as status, web conferencing, instant messaging

Easy to Use Windows Softphone

  • Initiate IP Phone calls from your desktop with CTI mode
  • Work remotely from anywhere
  • Easily view the status of your colleagues
  • Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
  • Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
  • Automatically obtain reports on customer and agent activities
  • Includes Wallboard and Q-Manager view

User-friendly WebRTC Softphone

  • Multifunctional web app with inclusive UC features
  • Make calls straight from the browser or easily control calls on your IP phone or smartphone
  • Integrated WebRTC technology resulting in reduced bandwidth usage
  • Web Client extension for Chrome and Edge

3CX Live Chat & Talk: Next Level Customer Communications

  • Allow customers to chat, call or meet with you directly from your website
  • Completely free for you and your customers – no additional subscriptions or charges
  • Real-time communication from your website integrated with your PBX
  • Easy to configure in a few simple steps!

 

Integrated Video Conferencing

  • Free for up to 250 participants
  • Unlimited users regardless of edition
  • Initiate a conference with one single click
  • Dial-in to meetings by phone
  • Correlated operability between VoIP and video
  • Bandwidth Management and Control
  • Remote control assistance for quick & easy troubleshooting – plugin/extension free screen sharing
  • Pre-upload PDFs before meetings
  • Easy to use polling tool for feedback

 

Next Generation Call Center features

With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.

  • Call Center Reporting – user activity, team queue, SLA and more
  • Queue Strategies and real-time statistics – round robin, hunt by threes and more
  • Barge in, listen-in and whisper to agents’ calls
  • CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
  • 3CX CRM API to develop your own CRM integration
  • Live Chat & Talk with your website visitors and offer real-time support

 

Security & Backup

When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security has been exclusively developed to protect your PBX system from attacks.

  • Increased secure web server configuration
  • Automatic detection & blacklisting of SIP Attack tools
  • Global IP Blacklist automatically updated for participating PBXs
  • Traffic to 3CX apps is encrypted via the 3CX Tunnel
  • Voice traffic is encrypted via SRTP
  • Automatic generation and management of SSL certs
  • Revolutionary VoIP Security with A+ rating from SSL lab
  • Automatic Failover for instant backup
  • Encryption between browser and the website ensured via HTTPS
  • Limit access to 3CX management console based on IP

 

Deploy On-premise or in the Cloud: The Choice is Yours

With 3CX, the deployment of your PBX is straightforward and flexible. You can choose to run 3CX in the cloud (in your cloud account) or on-premise and keep complete control of your data.

Cloud Deployment

  • MST’s private managed cloud service
  • Public cloud providers such as Amazon Web Services, Amazon Lightsail, Microsoft Azure, and others

 

On-premise Deployment

  • Deploy on a small purpose-built server
  • Virtualize on an existing server