IT Managed Services

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Woman working on LaptopA new way of looking at IT.

For years, IT companies and their clients had a stressful relationship. "Mystery Invoicing" was the norm, and customers never quite knew what to expect. Something broke, the IT company comes out to fix it, followed by a big bill.

We changed that in 2003 when we introduced our fixed-fee Managed Services Plans to our clients. Finally, they knew what IT really cost them, and what to expect. Predictable Support for a Predictable Price. 

Using a flat-fee monthly approach to billing, our incentive is to keep your network running smoothly. The better we do our job, the less you’ll see of us, and the more you’ll get out of your network.

Finally, you can stop paying for downtime.

Our 365 COMPLETE PLAN is here!

  • No long-term contracts
  • No surprise costs
  • Virtual Chief Information Officer
  • Quarterly planning and review
  • 24x7x365 unlimited help desk
  • Office 365 and Azure management
  • Advanced Firewall and reporting
  • Best practices enforcement
  • Mobile device and BYOD management
  • Microsoft updates management
  • Complete systems monitoring
  • Internet connectivity monitoring
  • Wireless network management
  • Vendor management
  • Inventory and licensing tracking
  • Managed anti-virus included
  • Online portal and ticketing
  • Onsite support included
  •  Basic website hosting


  • Complete IT Management
  • Offsite Secure Server Hosting

If you’re like most businesses you have a small room in your office where the servers live. You may not know what they do, but you know what happens when they stop doing it. And every 3 years you know they need to be replaced. And it will be expensive.

Have you ever wondered why all of this equipment has to be right in the next room? Is your office really the safest place to store your most sensitive data? And why does all of that equipment have to be your problem?



Additional services we provide


  • Website and application development
  • Mitel VOIP telephone systems, on-premise or hosted
  • IT Policies and Procedures development
  • End-user security awareness training
  • Compliance adherence
  • SharePoint development
  • Penetration and social engineering testing

Refer A

The Managed Services Team Referral Program, click here


Founded in 1989 by enterprise technical experts, Managed Services Team quickly grew to become the regional leader in IT support for businesses in Western New York. In 2003 we introduced the concept of fixed-fee pricing, a.k.a. Managed Services, and eliminated forever the mystery of IT support costs.

Today we service clients across every industry, providing IT Support, Web Development and Hosting, and Contemporary VOIP communications systems. Call today for a fresh look at your technology.




  • Address:  72 Cascade Drive
    Rochester, NY 14614
  • Phone: 585 423 9810
  • Mail: