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For years, IT companies and their clients had a stressful relationship. "Mystery Invoicing" was the norm, and customers never quite knew what to expect. Something broke, the IT company comes out to fix it, followed by a big bill.
We changed that in 2003 when we introduced our fixed-fee Managed Services Plans to our clients. Finally, they knew what IT really cost them, and what to expect. Predictable Support for a Predictable Price.
Using a flat-fee monthly approach to billing, our incentive is to keep your network running smoothly. The better we do our job, the less you’ll see of us, and the more you’ll get out of your network.
Finally, you can stop paying for downtime.
With the Managed Services Team Montoring Plus Plan, you get all the preventive maintenance you would expect from your IT provider once a month – except now you’ll get it every day.
We monitor your network for spyware, virus activity, and failed backups and we keep your system patched and updated. You also get user access to our live service desk for remote support by phone and over the internet. The Core Plan is a great first step into MST's Support program.
The Managed Services Team Guardian Plan extends the benefits of our Core Plan to where the real work gets done – the workstation. We know that most support calls can be handled much faster remotely than waiting for an on-site technician, so we give each of your users unlimited access to our live service desk and our on-site engineers.
And we still perform all of the monitoring and maintenance of the Core Plan so you don’t have the problems in the first place.
Have you ever wondered why all of this equipment has to be right in the next room? Is your office really the safest place to store your most sensitive data? And why does all of that equipment have to be your problem?